30-day 100% Satisfaction Money Back Guarantee

For a period of 30 days from the date of original purchase, WetterWater.com will refund the purchase price of the home reverse osmosis system for any reason except damage to any part of product because of negligence, misuse, alteration, misapplication, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by WetterWater.com, or damage caused by freezing, flood, fire, or act of God, is not covered by this warranty.
Warranty does not include costs related to shipping, freight or transportation. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water, well water conditions, meeting the specified standard operating conditions, and with potable water.

WetterWater.com commercial reverse osmosis systems are custom built for our customers. Special parts and options are incorporated into each commercial reverse osmosis system making the system unique and impossible to restock. All return shipping fees are the customer's responsibility, unless the return is due to our error or manufacturer defect. OUr return policy is as follows:

  1. If the commercial system was used, it is non-returnable.
  2. If the commercial system was custom built, it is non-returnable.
  3. If the system is standard and has not been used, we will issue a refund minus a 50% restocking fee.

Return Policy

Please call or email Customer Service for return authorization. Items returned without authorization will not be accepted. Products must be in the original packaging and in resalable condition with all accessories and documentation. Items are returned at shipper’s expense. WetterWater.com is not liable for shipping, freight or transportation costs, or for items damaged during shipping. COD shipments will not be accepted. If your original order was placed under our Free Shipping promotion, the original shipping savings for the returned products will be subtracted from your refund amount, unless the products are defective. Filter elements and membrane elements may only be returned if unopened with the original packaging intact.

By placing an order on this web site, you indicate that you have read and agree to our return policy. Products cannot be returned if they do not meet the requirements of the Return Policy.